Frequently asked questions (FAQs)


Preorders 
Why are you running preorders?
As a start up brand, we've decided to run preorders because we want to play our part in reducing the amount of waste that happens in the fashion industry caused by brands ordering too much stock. Preorders will allow us to ascertain how much interest there is in each of our styles before we go ahead and place a bulk order with our manufacturer.
If I preorder, when will my shoes be dispatched?
The current estimated dispatch window for all preorders placed is 17.05.21 - 31.05.21. This is due to our manufacturer lead times and also factors in time for quality control. We will be keeping all customers updated with what's happening with their orders throughout the waiting period.
General 
Will you be restocking sold out sizes/styles?
We will only be releasing limited numbers of each style as we want to play our part in reducing the amount of waste that happens in the fashion industry caused by brands ordering too much stock. That being said, we will only be restocking styles that are particularly popular. So restocks will be determined based on product demand.
Do you offer wide fit sizes too?
We don't currently offer wide fit however, we will be incorporating wide fit options in our next release so stay tuned.
Will you be offering smaller sizes?
We will not be offering smaller sizes as our brand vision is to inspire women to be confidently their authentic selves by providing them with the styles they deserve in the sizes they need. This means our focus will be primarily on providing stylish footwear for ladies with larger feet because our options are very limited and we deserve cute shoes too.
What is your shipping policy?
You can find our full shipping policy here
Do you offer international shipping?
Yes we do. We currently partner with DHL and ship to all of the countries they ship to.
What is your returns policy?
You can find our full returns policy here. Please note that the returns policy differs slightly for preorders and the 14 day window commences from when goods are dispatched.